Front Desk, Housekeeping
Front desk –
PRIMARY PURPOSE: To increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the brand standards of company.
RESPONSIBILITIES
· Meets and exceeds customer and team member expectations by providing service and teamwork
· Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
· Provides quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
· Registers, processes, and greets customer promptly, welcoming him/her to the hotel
· Responds to customer requests for information about the hotel
· Arranges for special services requested by the customer
· Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
· Arranges fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
· Minimizes loss of revenue by adhering to all established credit and inventory control procedures
· Ensures all customers establish a form of payment upon check-in
· Monitors customer accounts to ensure adherence to hotel credit limits and verifies accuracy of registration information
· Improves timeliness of cash flow by adhering to all established credit and inventory control procedures
· Verifies all information on reservations check-in; name, address method of payment, etc.
· Identifies and records special billing instructions
· Completes shift closing accurately by getting appropriate approval signatures and authorization codes
· Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc
· Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
· Properly processes customer mail, messages, and packages to insure their receipt by customers
REQUIREMENTS
· High School diploma
· 1-2 years experience working as a hotel front desk agent preferred
· Competent computer skills including knowledge of Microsoft Word and Excel
· Experience using hotel reservation system such as FOSSE or OnQ is a plus.
· Organization skills and attention to detail
· Friendly and customer service oriented
· Good interpersonal and problem solving skills
· Ability to work weekends is required
· 1st, 2nd, 3rd shift flexibility is preferred
Housekeeping –
PRIMARY PURPOSE: To maximize customer satisfaction by providing neat and clean customer rooms in accordance with company and brand standards.
RESPONSIBILITIES
· Ensures customer satisfaction by cleaning customer rooms daily according to operational policies and standards
· Removes soiled bed and bath linens and replaces with clean linens as required
· Removes accumulated trash and debris from room as required
· Cleans bathroom area
· Dusts all surfaces
· Replenishes promotional materials and literature
· Replenishes room amenities
· Vacuums rooms as required
· Reports unusual circumstances to Housekeeping Department
· Reports maintenance requests and replacement orders
· Turns in articles left in rooms to Executive Housekeeper for “Lost and Found” handling
· Leaves all customer belongings in stay over rooms unless they have been discarded in the trash
· Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner
· Stocks supply cart correctly
· Places cart and vacuum cleaner
· Replaces and/or empties vacuum cleaner bag daily
· Cleans cart and vacuum cleaner on a regular basis
· Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it
· Checks stock daily
· Notifies Housekeeping manager or supervisor immediately if any stock shortages exist
· Pulls any damaged or rewash linen and returns them to the Laundry Department
REQUIREMENTS
· 1 year housekeeping experience preferred
· Must be flexible in work hours to accommodate last minute changes in scheduling
· Must be available to work weekend shifts
· Knowledge of cleaning equipment, cleaning techniques and safe use of chemicals is essential
· Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment.
· Must achieve required threshold scores according to brand and company inspections.
$11.00 – $14.00 based on experience